Information about the website owner

In compliance with the provisions of article 10 of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the User is informed about the identification data of the owner of this website:

Owner: ARIA BRAND & SUPPLY CONSULTING S.L.

Tax data: CIF: B93094290

Address: C / Alcaudón 7 C.P. 29190, Alhaurin de la Torre, Malaga

Contact email: info@mascotavegana.com

Telephone: 951 500 500

Registry Data: Mercantile Registry of Malaga Volume 1120, Book 34, Folio 108, 1st Registration, Sheet MA 1891.

How to buy? Purchasing process

You must first select the products you want to buy.

Then press the "Add to Cart" button, thus incorporating the product into your shopping cart. You can continue adding more products to your basket or finalize the purchase.

Once the selection of products is completed, you will see a summary of the purchase for your verification. IN ORDER TO FINISH THE ORDER THE TOTAL VALUE OF THE BASKET MUST BE IN ALL CASES THE 18 EUROS (Tax excluded) OF MINIMUM ORDER.

You can identify yourself at any time during the purchase or fill out the registration form if you are not yet a registered User. In cases where the purchase has an amount equal to or greater than 3,000 euros, the inclusion of tax data is required, in compliance with the regulations applicable to the billing process.

Finally, choose the payment system for your order among those offered by MascotaVegana.com, and proceed to pay for it.

Once the purchase process is complete, we will send you an email with the order detail. If you do not receive it in 24 hours, or appreciate any error, please contact us:

  • Calling 951 500 500
  • Notifying you in the "Contact" section of this website
  • Writing an email to info@mascotavegana.com

From this moment, MascotaVegana.com will proceed to manage the order to deliver the product to the indicated address.

Shipping & Tracking

At the moment we only have home delivery available.

In MascotaVegana.com we bet on the transparency of information, and simplicity. You will have FREE PORTE for those orders that exceed 49 € (taxes included). For orders of less than € 49, you will have a single cost of € 6.

In any case, the total value of the basket must exceed € 18 (tax excluded) for the minimum order.

The general delivery time is 48-72 working hours, excluding Saturdays, Sundays and holidays. Delivery times are counted from the moment the order leaves our warehouse, which we will notify you by email. This period may vary depending on the type of product. MascotaVegana.com will not be responsible for delays that occur due to causes beyond its control or force majeure.

It may happen that, in some cases and depending on the availability of the product, our incident team gets in touch to report the delivery time and provide a solution.

Upon delivery of the material, you must check that the packaging does not show any type of deterioration or breakage. In case of detecting any anomaly of this type, make it known on the delivery note and communicate it by e-mail or telephone within twenty-four (24) hours, since all the materials are insured until they are delivered to the client. Photo of the merchandise from the blow or break before unpacking, as well as the barcode of the item and labeling of the damaged box are required. After this period, we will not be responsible for any claim for this reason.

Before opening the product, we recommend that you verify that the packaging matches the one you requested: (model, color, size, finish, etc.), making an immediate claim, in case there is any anomaly. If you detect any type of error or anomaly before opening the product, please do not open the seal or its packaging.

We will not remove cardboard, old furniture, or unpack the delivered products.

The delivery will be made at the address you have indicated on the order form. Products will not be delivered to post office boxes or public places.

The general shipping conditions apply to the Peninsula. For international shipments, islands and others, consult our customer service department:

    • Calling at 951 500 500
    • Notifying you in the "Contact" section of this website
    • Writting an email toa info@mascotavegana.com

Changes, returns and withdraw

We want you to be satisfied with the service we provide. Therefore, if you have not yet received the order and wish to cancel or modify it, you only have to inform us of the changes you want to make (in case your order has not yet been processed), without this entailing any cost to you.

In accordance with the provisions of Spanish legislation, you have the Right of Withdrawal, by virtue of which you can return the product received when it does not correspond to the invoiced material, present any error or defect in its manufacture or do not meet your expectations. In accordance with the exceptions of the Right of Withdrawal that are included in article 103 of RDL 1/2007, the return of those products configured to measure (personalized), products that may deteriorate or expire quickly will not be accepted. and / or on sealed products that have been unsealed after delivery. If the item is included in these exceptions and does not admit a return, it will be clearly indicated on the product sheet.

The return will have to be made within a maximum period of 14 calendar days from its receipt. In order to exercise this right, the product must be in perfect condition and all parts must be preserved. In the event that the products do not arrive in perfect condition for reasons attributable to the Consumer, MascotaVegana.com reserves the right to pay a lower amount for your order based on the depreciation of the value of the product.

We recommend that you verify, before opening the product, that the material received matches the one you requested: (model, color, size, finish, etc.), making an immediate claim, in case there is any anomaly.

To process the return, you can use the route that is most comfortable for you:

Email: info@mascotavegana.com

Telephone: 951 500 500 from Monday to Friday from 08:30 to 20:00. Saturday from 10:00 a.m. to 2:00 p.m.

Remember to clearly identify your shipment, with your name and order number. All product returns must be sent to the following address: C / Alcaudón nº7, 29130, Alhaurin de la Torre, Málaga.

You can use, if you wish, the model withdrawal form that we indicate below, although its use is not mandatory:

Model withdrawal form (link to the model)

Once the merchandise has been received in our warehouses, and after checking the state of the merchandise, we will proceed to refund the amount, in accordance with the payment method made. The return costs derived from the exercise of the right of withdrawal, will be assumed by the customer as stated in the LGCU.

MascotaVegana.com reserves the right to unilaterally modify, totally or partially, at any time and without prior notice, both these General Conditions and the Particular Conditions that may eventually be established; the configuration, presentation and design of the portal or any of the elements and services that comprise it; the information, general or specialized, and the content provided and, in general, any other circumstances not expressly designated, including the cancellation of the portal or any of its elements.

Once any of the aforementioned modifications have been implemented on the portal, any subsequent access made by the user will imply their unconditional acceptance of it. Likewise, and in order to offer a correct operation of the portal, MascotaVegana.com reserves the right to temporarily suspend, without prior notice to users, accessibility to the portal and its services in the event of maintenance, repair or , update or improvement of the services, information and content, as well as to modify or update the access conditions of said portal.

The products and / or services offered on the portal, along with their characteristics and price will appear on the screen. The prices indicated on the screen are shown in euros and will be valid at all times, except for typographical errors. In case of any error (computer or human) in any price or in the product description, MascotaVegana.com reserves the right to cancel the order with the corresponding refund of the amount paid.

Warranty

All our products are guaranteed against manufacturing defects for two (2) years from the date of delivery. In that case, MascotaVegana.com will make the substitution, repair or change of the product, discount or if you prefer the return of the amount plus the shipping costs incurred.

Deficiencies caused by negligence, knocks, improper use or tampering, unsuitable tension, incorrect installation when appropriate, and materials subject to wear due to normal use are not included.

Unless proven otherwise, it will be understood that the products are in accordance with what is always requested:

They conform to the description made by MascotaVenana.com and possess the qualities presented.

They are suitable for the uses to which products of the same type are ordinarily destined.

Present the usual quality and performance of a product of the same type that you can reasonably expect, taking into account the nature of the product.

In order to make use of the guarantee within the established legal period of two years following the delivery of the product, it is essential to present the proof of purchase (sales invoice). After this period, and in the event that the product purchased has an additional guarantee granted by the manufacturer, the duly completed guarantee certificate must be presented together with the proof of purchase (sales invoice).

To process any type of incident:

  • Telephone: 951 500 500 from Monday to Friday from 08:30 to 20:00. Saturday from 10:00 a.m. to 2:00 p.m.
  • E-mail: info@mascotavegana.com.
Product added to wishlist