Changes, returns and withdraw
We want you to be satisfied with the service we provide. Therefore, if you have not yet received the order and wish to cancel or modify it, you only have to inform us of the changes you want to make (in case your order has not yet been processed), without this entailing any cost to you.
In accordance with the provisions of Spanish legislation, you have the Right of Withdrawal, by virtue of which you can return the product received when it does not correspond to the invoiced material, present any error or defect in its manufacture or do not meet your expectations. In accordance with the exceptions of the Right of Withdrawal that are included in article 103 of RDL 1/2007, the return of those products configured to measure (personalized), products that may deteriorate or expire quickly will not be accepted. and / or on sealed products that have been unsealed after delivery. If the item is included in these exceptions and does not admit a return, it will be clearly indicated on the product sheet.
The return will have to be made within a maximum period of 14 calendar days from its receipt. In order to exercise this right, the product must be in perfect condition and all parts must be preserved. In the event that the products do not arrive in perfect condition for reasons attributable to the Consumer, MascotaVegana.com reserves the right to pay a lower amount for your order based on the depreciation of the value of the product.
We recommend that you verify, before opening the product, that the material received matches the one you requested: (model, color, size, finish, etc.), making an immediate claim, in case there is any anomaly.
To process the return, you can use the route that is most comfortable for you:
Telephone: 951 500 500 from Monday to Friday from 08:30 to 20:00. Saturday from 10:00 a.m. to 2:00 p.m.
Remember to clearly identify your shipment, with your name and order number. All product returns must be sent to the following address: C / Alcaudón nº7, 29130, Alhaurin de la Torre, Málaga.
You can use, if you wish, the model withdrawal form that we indicate below, although its use is not mandatory:
Model withdrawal form (link to the model)
Once the merchandise has been received in our warehouses, and after checking the state of the merchandise, we will proceed to refund the amount, in accordance with the payment method made. The return costs derived from the exercise of the right of withdrawal, will be assumed by the customer as stated in the LGCU.
MascotaVegana.com reserves the right to unilaterally modify, totally or partially, at any time and without prior notice, both these General Conditions and the Particular Conditions that may eventually be established; the configuration, presentation and design of the portal or any of the elements and services that comprise it; the information, general or specialized, and the content provided and, in general, any other circumstances not expressly designated, including the cancellation of the portal or any of its elements.
Once any of the aforementioned modifications have been implemented on the portal, any subsequent access made by the user will imply their unconditional acceptance of it. Likewise, and in order to offer a correct operation of the portal, MascotaVegana.com reserves the right to temporarily suspend, without prior notice to users, accessibility to the portal and its services in the event of maintenance, repair or , update or improvement of the services, information and content, as well as to modify or update the access conditions of said portal.
The products and / or services offered on the portal, along with their characteristics and price will appear on the screen. The prices indicated on the screen are shown in euros and will be valid at all times, except for typographical errors. In case of any error (computer or human) in any price or in the product description, MascotaVegana.com reserves the right to cancel the order with the corresponding refund of the amount paid.